Top posts from 2016’s fourth quarter

Top posts on InvestmentWriting.comCheck out my top posts from the last quarter!

They’re a mix of practical tips on marketing (#1, 7, 8, 10), blogging (#2), writing (#3, 5, 6, 9), investment commentary (#4, 6), and newsletters (#7).

  1. Get more mileage out of your financial webinar or podcast—Recycle your content! It’s one of the best ways to boost your marketing productivity.
  2. Controversial topic spurs LinkedIn discussion
  3. 3 ways writers drive investment professionals crazy—This is the flip side of #5.
  4. Market commentary for index investors
  5. Why experts love bad writing
  6. Mind maps: can they win buy-in for your writing?
  7. Print newsletter vs. e-newsletter for financial marketers—Print communications may seem old-fashioned, but they can reach your audience when electronic communications can’t.
  8. 4 tips for mutual fund fact sheet templates
  9. Infographic: Manage writing by committee—Many financial writers struggle with this challenge.
  10. 6 design tips for your first infographic

Words to avoid in your investment communications with regular folks

Big words make your readers work harder to grasp your message. This is particularly true of jargon, such as “duration,” unless your piece is strictly for investment professionals.

Below are some words to avoid when communicating with regular folks. Most of them are financial jargon. Others—like “mitigate“—are unnecessarily long or confusing. Replace jargon and long words with shorter, less technical words that pack more punch. They also make it easier for readers to absorb your message.

  • Accommodative monetary policy
  • Active share
  • Alpha
  • Barbell
  • Basis points
  • Beat, when used as a noun to refer to beating analyst forecasts
  • Bet
  • Comp
  • Compute as a noun or adjective
  • Conditional value at risk (CVAR)
  • Constructive, as in “we are constructive on small-cap stocks”
  • Contango
  • Convexity
  • CorrectionCorrection means something different to individuals than to investment professionals
  • Dead money
  • De-gross
  • Disseminate
  • Downside deviation
  • Drawdown
  • Duration
  • Ecosystem
  • Efficient frontier
  • Ex-, as in “ex-Japan”
  • Ex-growth
  • Expected return
  • Exposure
  • Externality
  • Fiscal
  • Flight to quality
  • Growth wall
  • Headwinds/tailwinds
  • Inverted yield curve
  • Kurtosis and other statistical terms (copula, eigenvectors, semi-deviation, subadditivity, etc.)
  • Leverage
  • Levered names
  • Liquidity
  • Long/short
  • Mean-variance optimization
  • Mitigate
  • Modern Portfolio Theory
  • Monte Carlo analysis
  • Orthogonal, which apparently is used to mean “uncorrelated,” although that doesn’t appear in the dictionary definition of the word
  • Pricing power
  • Rerate
  • Reversion to the mean
  • Risk assets
  • Risk on/risk off
  • Risk premium
  • Risks to the upside
  • Runway, when not referring to an airport runway
  • Secular
  • Sharpe ratio
  • Size up
  • Spanning a broad risk/return spectrum
  • Spread product—A Google Alert on “spread product” yielded results related to margarine and Vegemite.
  • Spend (as a noun)
  • Stack ranking
  • Tranche
  • Universal asset owner
  • Use case
  • Value at risk (VAR)
  • Value traps

On a related note, don’t use acronyms without first defining them. This means words such as AUM, CAGR, CAPM, CLO, DOL, EBITDA, EPS, LIBOR, MBS, MLP, TTM, YOY, and YTD. It’s often best to avoid acronyms completely. I’ve discussed this in “How to capitalize financial acronyms.”

If you’re writing an educational piece for regular folks

It’s okay, even admirable, to educate your regular Jane or Joe investors about complex financial concepts.

When you write to explain technical vocabulary, make sure you:

  • Define your terms using plain language. You can introduce the technical terms and then define them using the techniques in “Plain language: Let’s get parenthetical.”
  • Mention the WIIFM (what’s in it for me) so readers know why they should slog through the explanation.
  • Explain the benefits of the complex financial concept for regular folks. For example, don’t use a multi-billion dollar pension fund as your key example unless your readers are participants in a similar plan.
  • Use analogies, where possible, because they’ll stick in your readers’ minds better than dry explanations.

Must you bore sophisticates?

You may worry that your content will bore sophisticated readers if you go easy on technical vocabulary. No, you won’t. Not if you do it right.

Read “How to make one quarterly letter fit clients at different levels of sophistication” for my take on how to keep everybody happy.

If you’re communicating with other investment professionals

Some jargon is okay if your communications go exclusively to other investment professionals. In that context, jargon can act as a kind of shorthand. For example, “basis points” can be used in a way that’s more precise than “percent.” “Spread product” is more concise than the definition of “spread product.”

However, if you’re targeting institutional investors, don’t assume that they’re all sophisticated consumers of investment content. An investment committee, for example, can include less sophisticated members.

Still, there’s no need to make your professional communications overly complex or wordy.

Your suggestions for words to avoid?

If you can suggest words to avoid in your investment communications, please share them in an email or social media post to me.

 

Updates: I updated this on April 6, 2017, and Dec. 20, 2019 to add words suggested by my readers. I also updated on Dec. 16 and Dec. 23, 2019; Jan. 2, 2020;  Jan 29, 2021; July 27, 2023; March 3, 2024; April 24, 2024. I appreciate the support of my readers. Thank you!

Image courtesy of Sira Anamwong at FreeDigitalPhotos.net

20 ways to organize a story

Looking for fresh approaches to your articles or blog posts? Check out this guest post by writer Kate Harold.

20 Ways to Organize a Story

By Kate Harold

When you write story after story like I do, you run the risk of getting stuck in a rut – where your stories can start to feel a bit stale. The standard article format of intro-details-conclusion is functional. However, use it too much and your readers may begin to think Ho-hum.

Stop Your Stories From Falling Flat

How can you keep your writing feeling fresh? Mix things up by altering how you organize what you write. A simple change in structure can help breathe new life into a long list of blog posts or newsletter articles. See if you can liven up your next story using one of these techniques to organize it:

  1. Listicle: A story like this one, based primarily on a list. Often includes a number in the headline.
  2. Q&A
  3. Chart/Charticle: An article with a chart as the leading feature.
  4. Age-based: For topics that cover varying ages, i.e. investing through the years.
  5. Chronological/Timeline
  6. “By the numbers”: Popular with sports statistics, but can be easily be adapted for other industries.
  7. Recipe: Can be engaging when used for non-food-related topics.
  8. Do’s and Don’ts
  9. Whys and Why Nots
  10. How to
  11. Problem/Solution
  12. Step-by-Step Guide: Use numbered steps as subheads.
  13. Quiz
  14. Pros/Cons
  15. Myths/Facts (myth buster)
  16. Slideshow: Group of related photos for online viewing, with short text to accompany each.
  17. Round-up: Several ideas that fall under one theme, with a brief description of each.
  18. Expert Roundtable: Group of experts offering varying insights on a subject.
  19. Then and Now
  20. Did You Know?

A quick glance through this list often helps me think of a subject in a new way. And when you can present a topic in a way that feels new, you can bet your readers will notice.

About Kate Harold

Kate Harold is an award-winning freelance writer, editor and proofreader based in Cincinnati, Ohio. She writes primarily for the healthcare industry, but has covered a hodgepodge of other topics including steel cranes, circus clowns, and caps for spray paint cans. Learn more about her at www.kateharold.com

 

Image courtesy of basketman at FreeDigitalPhotos.net.

 

 

Rules for writing clearly

Clarity matters. Yet it’s often lacking in documents about investments, wealth management, and financial planning. Joseph M. Williams’ chapter on clarity in Style: Toward Clarity and Grace intrigued me because it takes a different approach to writing clearly. It focuses on the characters in  your writing. The concept of a “characters” is a bit murky, but it appears to refer to the main actors or topics in a sentence.

Key recommendations for writing clearly

style towards clarity and graceHere are his Williams’ recommendations for clear writing:

Readers are likely to feel that they are reading prose that is clear and direct when

(1) the subjects of the sentences name the cast of characters, and

(2) the verbs that go with those subjects name the crucial actions those characters are part of.

Here is my attempt to write a bad sentence to illustrate his points:

It should be understood that one’s lack of understanding of what is needed to improve asset allocation may be a contributing factor in the development of asset allocations that experience failure in helping people in the achievement of their goals.

To Williams’ points, who are the “characters” in my sample sentence? “One” is vague. So is “people.” It looks to me as if they refer to “investment managers” and “clients.” Using these words will satisfy the author’s suggestion that you use specific instead of abstract nouns.

Also, there don’t appear to be any verbs that go with “one” or “people.”

Here’s my rewrite:

When investment managers don’t understand asset allocation, they create portfolios that fail to achieve client goals.

Do you see how my rewrite follows Williams’ suggestions and is easier to read than my original sentence?

Related rules

I found more rules for writing clearly in Williams’ chapter on clarity.

  • Avoid abstract nouns when possible.
  • When rewriting, name the missing characters to improve clarity.
  • Don’t turn verbs into nouns.
  • “If you find that (1) you have to go more than six or seven words into a sentence to get past the subject to the verb and (2) the subject of the sentence is not one of your characters, take a hard look at that sentence; its characters and actions probably do not align with the subjects and verbs…. Revise the sentence so that characters appear as subjects and their actions as verbs.”
  • “…there is nothing wrong with a long sentence if its subjects and verbs match its characters and actions.”
  • “In some cases, nominalizations are useful, even necessary. Don’t revise these.” As the saying goes, “There are exceptions to every rule.”
  • “…whenever you find in  your writing a string of nouns that you have never read before and that you probably will not use again, try disassembling them.”

Williams explains many examples in his book. Check it out if you enjoy learning by analyzing sentences.

Style: Toward Clarity and Grace isn’t an easy read.In fact, I wrote this post partly to help myself figure out the main lessons of his “Clarity” chapter. However, it’s a thoughtful book that may help you improve your writing.

Disclosure: If you click on the Amazon link in this post and then buy something, I will receive a small commission. I only link to books in which I find some value for my blog’s readers.

Mind maps: can they win buy-in for your writing?

“Do you ever circulate mind maps for buy in from executives at firm that you are writing for? For example, chief investment officer or marketing executives?” This question arose during my latest investment commentary webinar. I am a big fan of using mind maps in the writing process.

Most people know mind mapping as a visual, nonlinear way of brainstorming ideas. You put your ideas on paper so you can look at them from a bird’s eye perspective. This lets you identify patterns, prioritize ideas, and organize, without getting bogged down in details.

I rarely share mind maps with my clients, but I’ve found them powerful in the right situations. My experience sparked some thoughts about how you might use them to win over your bosses or subject-matter experts as you develop investment commentary, white papers, or other content for your investment or wealth management firm.

The right time to introduce mind maps will depend on the person whose buy-in you seek. Are they open to visual aids or do they need to see ideas fully written out? Will they brainstorm with you? Can they commit to content at the idea stage?

Here are some ways that you might introduce mind maps into your approval process. By the way, unless you’re a very neat writer, you should use mind mapping software to produce readable maps. I currently pay for a subscription to MindMeister, but there are many other options.

1. Brainstorm with your subject-matter expert or marketer

At the brainstorming stage, your mind map identifies what you think will be your main themes. However, you haven’t yet finalized your themes or organization. Your map will be messy. It may overwhelm a viewer who craves order or who’s not used to looking at mind maps.

However, if you’re working with a person who likes to brainstorm, then a mind map that displays relevant ideas can help you discuss which of the many possible paths you should take. For example, you might point to a cluster of ideas around a specific asset class. Do you focus a section on that asset class or do you integrate it into a discussion of a broader trend that also appears on your diagram?

This might be especially helpful if you work with subject-matter experts who typically go through several drafts because they need multiple drafts to spark new ideas. Your mind map could accelerate their ability to see new ideas and connections with different parts of your mind map.

Mind mapping software can help you and the other person collaborate. You can allow more than one person to edit the mind map. Participants can also add relevant links and documents, such as an Excel spreadsheet or a provocative article.

In the example below, the participants realized that they’d forgotten to consider frontier markets.

Mind map: what about frontier markets?

2. Review your overall approach to the topic

If you want someone to sign off on your “big picture” approach to a topic,  consider showing them a second-round mind map.

When I write complex stories, I use the first mind map to identify my themes and organization. Then, I draw a second mind map that’s organized to show only relevant information in the order in which I think it will work best. When you show someone a second-round mind map, they won’t be distracted by other potential directions. Plus, they can more easily grasp your plan than in a first-round mind map, where you may need to explain how you’ll reshape the raw data.

Why not just show them an outline? An outline takes more time to write. Plus, it makes the organization seemed more final. That’s not good if you want to encourage them to tweak your approach to improve it.

Viewing the next mind map helped the participants decide that their piece should be organized in terms of the three broad reasons to invest outside the U.S. The dotted lines show the topic areas from which they’ll draw their evidence.

review of mind map invest outside the U.S

3. Dig into the details

If your colleague wants to see all of the supporting details before you write, mind maps can help.

If you’re writing a short piece, you might drop all of your data into a mind map before reviewing it with your expert or other co-worker. For a longer piece, that’s too time-consuming. However, if you use software to attach a file or a link with detailed data, then you easily answer your co-worker’s questions about the nitty-gritty details.

4. Diagnose what’s wrong

In direct interactions with clients, I’ve most frequently used mind maps to diagnose what’s wrong with written pieces.

I’ve sometimes done this interactively with clients looking at my mind map in MindMeister from their desks somewhere else in the U.S., while I work in my office. I start with a map in which I’ve diagrammed the piece’s current organization. If the piece is short enough, I go paragraph by paragraph and sentence by sentence.

One of the big questions I ask is essentially, “Does the piece place like with like?” Placing like with like is a “Key lesson for investment commentary writers from my professional organizer.” The visual aspect of mind mapping makes it easier for my coaching clients to see that content is misplaced.

5. Harvest ideas for the next piece

Financial writers always need more ideas for future articles, investment commentary, and white papers. Look at your original mind map with your subject-matter expert or other colleague. You may identify gems that didn’t fit in your current project.

Don’t force mind maps on people

Some folks love mind maps. Others can’t stand them. Even if you love them, you can’t force someone whose mind works differently to join in your enthusiasm. Don’t push it.

Why experts love bad writing

Many financial marketers and writers complain to me about investment and wealth management experts who love bad writing. Well, maybe they don’t love bad writing, but they insist on jargon-laden, wordy prose, even when offered better alternatives. I’ve tried to provide ammunition for talking experts out of bad writing, in posts like “Seven Ways to Talk Your Financial Execs Out of Jargon and Bad Writing” (free registration with MarketingProfs required) and “Financial jargon killer: The Wall Street Journal.” In this article, I share one author’s take on why people insist on bad writing.

Four reasons for bad writing

Here are some reasons offered by Joseph M. Williams, author of Style: Toward Clarity and Grace. He says that the writers:

  1. style towards clarity and grace“…feel compelled to use pretentious language to make ideas that we think are too simple seem more impressive.” By the way, he’s citing author Michael Crichton in this statement.
  2. “…use difficult and therefore intimidating language to protect what they have from those who want a share of it: the power, prestige, and privilege that go with being a part of the ruling class.. We can keep knowledge from those who would use it by locking it up, but we can also hide facts and ideas behind language so impenetrable that only those trained in its use can find them.”
  3.  “…are seized by the memory of an English teacher for whom the only kind of good writing was writing free of errors which only that teacher understood: fused genitives, dangling participles, split infinitives.”
  4. sometimes “experience transient episodes of stylistic aphasia…. This kind of dismaying regression typically occurs when we are writing about errors that we do not entirely understand for readers who do.”

What do YOU think?

Do you think that the reasons suggested by Williams account for financial experts’ insistence on sticking with bad writing? If so, which do you think is the most powerful explanation for their stubbornness? I’ve found pockets of stubbornness across investment, wealth management, and financial planning.

Does Williams miss any explanations? For example, one marketer suggested that experts lack compassion for clients. They don’t appreciate how their jargon makes clients and other readers struggle.

I found another potential explanation in Steven Pinker’s The Sense of Style. Perhaps they’re using what Pinker calls the classic style instead of the practical style. The classic style contrasts with the practical style in which “the writer’s goal is to satisfy the reader’s need.” Pinker also compares the classic style with the plain style, “where everything is in full view and the writer has worked hard to find something worth showing and the reader needs no help in seeing anything.” These snippets make me prefer the practical and plain styles, but classic style may appeal to some. It has its place, but I don’t think its place is in financial client communications.

Pinker says,

Classic style, Thomas and Turner explain is aristocratic, not egalitarian. “Truth is available to all who are willing to work to achieve it, but truth is certainly not commonly possessed by all and is no one’s birthright.”

I don’t think experts are evil for sticking with hard-to-understand writing styles, including Pinker’s classic style.. I think they haven’t been educated about good writing. As a result, they fall back on the kind of writing that they know best. Also, the senior executives in their firms may not emphasize good writing. It’s hard for experts to invest in better writing when senior management won’t recognize their efforts.

Disclosure: If you click on the Amazon link in this post and then buy something, I may receive a small commission. I only link to books in which I find some value for my blog’s readers.

Image courtesy of aechan/freedigitalphotos.net

3 ways writers drive investment professionals crazy

Investment professionals play an essential role as subject-matter experts. As writers, we help them to share their expertise. But sometimes we get on their nerves and waste their time. If you’re a writer, please try to avoid these three ways writers drive investment professionals crazy.

1. Don’t respect the investment professional’s time

Investment professionals are busy trying to help clients make money and achieve their goals. That’s a full-time job. When many of them were hired, no one told them they’d need to become sources for marketing communications. It’s not surprising that they feel annoyed when writers pester them for interviews, reviews of written materials, and answers to questions.

Investment writer tips: Tell the subject-matter expert how your request will help the firm serve its clients and prospects. Manage the expert’s expectations for  deadlines. Don’t wait until the last minute to make requests. Make it easy for the expert to schedule any appointment you request by suggesting multiple time slots instead of saying “When can you meet?” Show up on time—or slightly early—for appointments.

2. Don’t help the investment professional to overcome the “curse of knowledge”

Investment professionals are enthusiastic about their fields, right down to the nitty-gritty details, and their speech may favor technical vocabulary. However, if you’re a writer for a non-technical audience, it’s your responsibility to simplify and explain the expert’s technical pronouncements. You need to help them overcome the “curse of knowledge,” as explained by Chip and Dan Heath.

Investment writer tips: Remember that you’re not a transcriptionist, you’re an interpreter. Press your interviewee when you don’t understand. Write for your audience’s level of knowledge. Check out “Resources to help you cut through investment jargon.” Don’t be one of those “Financial white paper writers who say ‘yes’ ” when they shouldn’t.

3. Don’t understand the investment professional’s area well enough—and won’t admit it

Writers who work with investment professionals rarely know their assigned topics as well as the subject-matter expert whom they’re interviewing or editing. That’s okay because we bring different skills. However, a mismatch between the investment professional’s expectations and the writer’s expertise can frustrate investment professionals. This problem is especially bad when the writer is a financial newbie who says “uh huh” to the interviewee, then mangles the information in their write-up. That will drive investment professionals crazy.

Investment writer tips: Don’t be afraid to admit your lack of knowledge, but do some research so you’re not acting blindly in your communications with the expert. For example, do a Google search on some of the key vocabulary. Some ignorance can be an advantage if you’re writing for an audience of less sophisticated investors. On the other hand, a little knowledge can be dangerous if you assume you know what the expert means. Asking probing questions to identify your misunderstandings.

Tips for investment professionals so writers don’t drive you crazy

Don’t let writers drive you crazy! The following tips can keep both sides sane.

  1. Manage the writer’s expectations about your availability. Do your best to meet their expectations if they’re reasonable. If you can’t reply by their deadline or you’re not available when they’re open, propose alternatives. That will speed the process of getting your insights accurately to clients and prospects. One alternative: referring the writer to a colleague who knows the subject matter better (or well enough).
  2. Gently challenge the writer if you think they don’t understand what you’re saying. You’re not doing anyone a favor if you let misunderstandings fester. Explain things. Your explanation, when incorporated by the writer, may also help your audience to grasp your ideas. If you have background materials handy, forward them to the writer. But don’t drown them in materials. They’re pressed for time, too.
  3. Be open to using plain language instead of jargon. Even the institutional side has readers who don’t understand technical vocabulary. “Plain language: Let’s get parenthetical” explains how you can combine technical language with plain language to satisfy readers at all levels of sophistication. To better understand the need for clarity, read “Seven Ways to Talk Your Financial Execs Out of Jargon and Bad Writing” (registration required to access my article on the MarketingProfs site).

Image courtesy of imagerymajestic/freedigitalphotos.net

Top posts from 2016’s third quarter

Check out my top posts from the last quarter!

They’re a mix of practical tips on email (#1), writing (#2, 5, 7, 9, 10), compliance (#3), marketing (#4, 6), and blogging (#8).

If you only read one of these posts, I suggest you pick #1. It could save you time as it boosts your email productivity.

  1. Email productivity booster for investment and wealth management  <– This post sparked quite a few comments.
  2. “Deep Work” rules to help you write more <– I’d like to give a shout out to Cal Newport for his great book.
  3. 7 ways Compliance can work with investment writers for their mutual success  <–This post benefits from input from several compliance professionals.
  4. 6 ways financial advisors can differentiate themselves
  5. Stop being happy–and win more readers
  6. Do I need to use the (r) mark with my CFP designation?
  7. Financial writing lesson from my sneakers
  8. Infographic: 5 Ways to Add Personality to Your Financial Writing
  9. 3 fixes for lousy quotes in your financial writing
  10. How to write calendar dates in your financial communications

What if my financial article has too many examples?

Examples are great additions to your financial article or white paper. They make your points come alive, convincing your readers of your main points. However, your financial white paper can have too many examples.

For example, imagine an article that has 20 bullet-pointed examples of how a retirement account might help investors. I doubt readers will get beyond six bullet points at most. They may abandon your article because of information overload.

Sometimes it’s true that “less is more.”

How can you fix a financial article or white paper with too many examples? I have suggestions.

Solution 1: Delete examples from your financial article

Sometimes the simplest solution is the best. Identify the most compelling examples and delete the rest.

Don’t throw out those examples, which a small subset of readers may find powerful. Instead, “Save your trash to feed your blog,” as I’ve said before. You can write a narrowly focused blog post or article that addresses the examples cut from your original article.

Solution 2: Organize examples into subgroups

You may be able to organize your examples into subgroups. Imagine that you have 20 examples of the best retirement account choices. If you divide those examples into six categories, your readers can zoom in on the information that’s relevant to them.

For example, you might divide examples into the following categories in terms of whom they help. Categories might include retirement savers who:

  • Are under age 50
  • Are age 50 and up
  • Are nearing the age of required minimum distributions
  • Have maxed out their other retirement accounts
  • Want to buy a piece of property as an investment
  • Are more concerned about passing assets to future generations than saving for retirement

Solution 3: Create a chart, table, or other exhibit

Consider creating a chart, table, or other exhibit that organizes your examples. You can discuss the most compelling examples in the body of your white paper, but refer your readers to your exhibit for more information. The visual aspect of exhibits helps readers to focus on what interests them the most. It also helps them to absorb your information more efficiently.

Another possibility: Create a flow chart that points readers to different examples based on their individual situation and desires.

Exhibits break up the wall of words. Exhibits with more images, such as infographics, are also great for capturing attention on social media.

Solution 4: Dump examples in an appendix

If you can’t bear to edit or organize your examples, then put them in an appendix. There they won’t prevent readers from absorbing your arguments in the body of your white paper or article. Yet they’re available for people who want to review all the relevant information (and more) before making a decision.

Use these solutions and boost the power of your financial article, blog post, or white paper!

Image courtesy of Stuart Miles/Freedigitalphotos.net

Infographic: Manage writing by committee

Are you frustrated by the challenges of managing writing by committee?

If you need to get ideas and approval from multiple sources for your investment and wealth management communications, you can benefit from the six tips in my infographic. Make your life easier by trying something new!

6 Tips Infographic #2