Bloggers’ top two punctuation mistakes

“Financial blogging has it’s challenges”, said the copywriter. 

If you identified the errors in the sentence above, you probably aren’t making bloggers’ two most common punctuation mistakes. These mistakes aren’t confined to blogs. I see them in every kind of financial and personal communication. 

It’s vs. its

“It’s” is a whopping exception to the rule that you form the possessive by adding an apostrophe and the letter s.

“The performance of the mutual fund” becomes “the mutual fund’s performance,” but “the performance of it” becomes “its performance,” with no apostrophe.

“Apostrophes should not be used with possessive pronouns because possessive pronouns already show possession,” as explained by the Online Writing Center at Purdue University. So don’t add an apostrophe to “yours,” “ours,” “his,” “hers,” or “theirs.”

Remember: “it’s” always means “it is.”
 
Quotation marks and misplaced punctuation
Punctuation generally belongs inside the closing quotation mark. So my opening sentence should be punctuated like this: “Financial blogging has its challenges,” said the copywriter. 

The Associated Press Stylebook puts the rules like this:
1. “The period and the comma always go within the quotation marks.”
2. “The dash, the semicolon, the question mark and the exclamation point go within the quotation marks when they apply to the quoted matter only. They go outside when they apply to the whole sentence.”
The Stylebook is talking about punctuation at the end, not the beginning, of a quotation.

However, if you’re writing for a British or Canadian audience rather than a U.S. audience, punctuation goes outside the quotation marks. Grammar Girl says, “Printers found that the periods and commas were more stable when they were placed inside closing quotation marks, so that’s the way they started doing it,” according to “Why are British English and American English different?” Grammar Girl seems to agree with my friend who thinks the British practice is more logical. Still, punctuation-conscious Americans wince when you flout the American way. 

The bottom line
Earlier this year I asked my newsletter readers “Do grammar or punctuation errors affect the writer’s credibility in your eyes?”

Results:
0%   No, I don’t notice errors
2%   No, I don’t care
22%  Yes, but I forgive small errors, especially in social networking posts
75%  Yes, it generally hurts my opinion

Only 2% of respondents answered “No.” That sends a strong message about the impact that errors have on your readers.

So, please

  • Distinguish between “it’s” and “its.”
  • Always put your commas and periods inside your closing quotation marks.

 

Do you have a question about these punctuation practices? Ask it in the comments below.
 

Image courtesy of Stuart Miles at FreeDigitalPhotos.net

Do your grammar and punctuation affect your credibility?

I believe that bad grammar and punctuation sabotage the credibility of the writer.  The same goes for the company that the writer represents.

For me, bad grammar and punctuation suggest a lack of education and attention to detail. I wonder if the writer’s professional work displays similar weaknesses. Plus, I’m annoyed if poor writing makes me work harder to grasp the point the writer was trying to convey.

Marketing materials–especially long-lived forms such as websites and brochures–should hit high standards to put the firm’s best foot forward.

I’m more forgiving of typos in quickly created, ephemeral communications, such as tweets on Twitter. I’m guilty of typos there and on my blog.

What about you? Does bad grammar and punctuation detract from your opinion of writers and their companies? 
Please answer the poll in the right-hand column of my blog. Also, feel free to leave your comment below.

I’ll report on the poll results in a future issue of my newsletter. The poll will run until June 2009.

 

Jan. 20, 2013 note: I updated the title of this post after an anonymous commenter pointed out my grammatical mistake.