Susan B. Weiner Investment Writing - Susan B. Weiner Blog

Kristin Harad writes irresistible, conversational email subject lines. I feel as if her emails are addressed to me, so I open them even when they’re part of a mass mailing.

I’m delighted that Kristin shares her subject line secrets in her guest post.

Subject Lines: Are you reading this?

by Kristin Harad, CFP®

When you send email communications to your list, is your subject line an afterthought or a strategic decision? When I started my marketing career, I worked for an agency managing direct mail for a large bank. Unbelievable amounts of time, testing and creativity went into figuring out which 5-10 words on the outer envelope would entice the recipient to OPEN the mailing. To call the practice strategic is an understatement. Open rates were the first measure of success for these expensive campaigns.

In the new world of overflowing Inboxes, email subject lines serve the same purpose as those teasers from the old world of mass direct mail. The primary objective of your subject line is to persuade the recipient to open up your email. You may feel jaded just thinking about trying to be strategic for every subject line you send as you communicate with your database. Relax. To be deliberate with this critical ‘lure’ you just have to select the right style for your specific message and keep the words conversational.

Match your email content with one of the FOUR TYPES of subject lines:

1. Matter of fact: “Here is the information you requested.” This kind is tried and true. You are delivering information that the reader asked for from you. Without a doubt, this type of subject line has a high open rate. As it should. These can also include compelling How To’s such as “5 ways to lower your heating bill”
2. Time Sensitive: “Last chance! Registration closes at 5:00pm EST” “Urgent last minute teleseminar” Very effective when you actually have a deadline for an event or an offer. Beware of crying wolf! If everything is always on a deadline, you lose your credibility. Used periodically, these are quite powerful.
3. Personal: “Kristin, have you seen this?” or the less personal “Did you see this?” A cool feature of some email service providers is the ability to pull in first name into the subject line. Tip: Questions work better than statements. People will actually think you are only asking them. Exclusivity entices.
4. Evocative: “OMG!!!!!!!!!!!” “A harrowing tale…” Esoteric in nature, these subject lines leave the reader asking “WHAT?! I MUST know.” Try using only one word or make up a crazy word. No one can resist solving a good mystery. Curiosity drives action.

As you can see, what makes a subject line effective depends on the situation. Test out different ones to see what works best for you and your brand. Keep your eyes peeled for the subject lines that make you click and the ones that you delete. Remember, your subject line objective is to engage the reader’s interest just enough to open the email. Then it’s all up to your email copy to drive your reader’s next action.

About the Author:  Kristin Harad, CFP® is the President of VitaVie Financial Planning, a fee-only financial planning firm in San Francisco.  She offers a free video series on marketing strategies for financial advisors at http://www.next10clients.com.

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

If you’re about to start writing your quarterly investment performance commentary, you may find the following resources useful.

• Four lessons from Wasatch Funds on reporting underperformance
• How to make one quarterly letter fit clients at different levels of sophistication
• Usage tips for portfolio performance commentary writers
• Quick check for writers, with an economic commentary example
• Six tips for snaring reporters with your market commentary

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

I learned in high school English to form the possessive of a word ending in the letter s by adding only an apostrophe. According to this rule, the workers of Degas should become Degas’ workers.

But times have changed. Today many people and organizations don’t observe the apostrophe-only rule. Not even The New York Times, where I spotted “Degas’s.”

What about you? Please answer the poll in the right-hand column of my blog. I’ll report on the results in my next newsletter.

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

Smart financial professionals often struggle to convert their ideas into compelling prose, losing readers in the first paragraph.

Photo: Joe Mud

If this sounds like you, you can benefit from my fill-in-the-blanks approach to write your introductory paragraph and structure your article, blog post, or other writing.

Step 1: Identify three keys to your article

This approach depends on your identifying three pieces of information:

1. Your target audience

2. Their problem

3. The solution

Step 2: Write your fill-in-the-blanks intro

To craft a compelling introduction, take the key information from from Step 1 and drop it into the blanks highlighted in yellow in the illustration below.

In other words: Name of target audience struggle with brief description of problem. You can solve this problem with brief description of solution.

Does this structure seem familiar?

It should. I used it in the first paragraph of this blog post. Name of target audience: smart financial professionals. Brief description of problem: struggle to convert their ideas into compelling prose. Brief description of solution: my fill-in-the-blanks approach.

Introducing your topic this way quickly shows your audience that you’re speaking to them and their needs. Plus, they’ve got an incentive to continue reading because you have a solution for their problem.

Step 3: Flesh out the formula in the remainder of your article

You’ve set expectations in your introduction, so follow through in your article. If it’s a brief piece, such as a blog post, dive in to explaining the solution. If it’s a longer piece, such as a white paper, you can first describe your audience and its problem in more detail to show you grasp their challenges. This enhances your credibility.

Have you tried this approach?

I’d like to hear about your experience with this audience-problem-solution approach.

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

Technology can boost your effectiveness when you use mind mapping with your clients.

Using a digital pen in client meetings will spare you the inefficiencies of an old-fashioned pen or pencil as well as the awkwardness of struggling with complex mapping software in front of your client. After the meeting, using software to make your map more attractive and to manipulate the data will make you more effective with your clients. I recently learned how Jaime Bordelon, executive assistant for an investment advisor, uses a digital pen, in addition to MindJet and SmartDraw software, to capture and share information collected in client meetings.

Five-step process for your client meeting

Here’s the five-step process Jaime suggests for your client meeting.

1. Take your digital pen to your client meeting, along with an appropriate template. Jaime’s firm has templates for topics such as new client, prospect, center of influence (financial advisorspeak for referral source), re-discovery meeting, asset allocation, next phase, and retirement distribution.
2. Begin a general conversation and map it using your digital pen. Expand into more details.

3. After the meeting, you and the client sign the map to show that both of you agree on the information.
4. Dock your pen to save the data on your computer.
5. Give the client the original copy of the map. It’s satisfying for the client to get something to take away.

By the way, Bordelon uses an Okidata MC560 Plus Digital Two-Pen Solution purchased from Futureware in Omaha. It appears have been discontinued.  But there are other digital pens out there and you may find the Okidata model left in stock somewhere.

Mapping’s prospecting potential

“What’s really interesting is what happens after the client takes the map home,” says Bordelon. Mind maps are conversation starters in a way that plain text documents are not.

Sometimes clients leave their maps out in plain sight. Then, a friend sees and asks about it. Before you know it, you’ve got a referral. In many cases, these are referrals of persons whom your clients wouldn’t have suggested on their own initiative.

Another benefit: your clients often think of more information to add when they review the map later. This is especially true when they show it to the spouse, significant other, children, or friends.

Using MindJet or SmartDraw after the meeting

After your meeting, you or your assistant can clean up your map and make it more attractive by inputting the information into MindJet or SmartDraw. You can also color-code sections to make the information easier to understand at a glance.

The resulting map isn’t just pretty and digital. Using the software, “You can expand and collapse the ‘octopus’ it creates,” says Bordelon. “This way you can control the conversation and avoid overwhelming your clients with details” in subsequent client meetings. It’s also easy to update the map in future meetings.

What are you waiting for? Give it a try!

P.S. The beauty of LinkedIn

I owe LinkedIn as well as Jaime Bordelon for this blog post. I didn’t know her when she responded enthusiastically to a mind mapping question I posted on LinkedIn. LinkedIn can be an amazing resource for meeting new people.

Edited October 2, 2011

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

I know many investment professionals who feel skittish about dipping their toes into social media. To them, I parrot Nike’s line:

Photo by Ivars Krutainis

“Just do it.”

LinkedIn is a great place to start.

Try this experiment. Post a LinkedIn status update once a week for a month. See if you get any responses.

Start by writing status updates within your comfort zone. You can say something as innocuous as “Have a great weekend!” or “I’m reading today’s Wall Street Journal.” You can steer clear of compliance-sensitive content, but still show some personality by commenting on your hobby or other leisure activities.

If you monitor your LinkedIn account regularly, try posing a question.  People love to talk about themselves. Again, you can keep the topic innocuous. For example, “Beach or mountains – which vacation spot do you prefer?” or “What’s your favorite hobby?”

If you’re willing to venture into financial topics, you might link to an article you enjoy. Check with your compliance professionals to see what they’ll allow.

Half the battle in social media is just showing up. Try it, and see what happens!

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

If you sometimes struggle with creating presentations, you can overcome obstacles with the power of intention exercise I learned from my friend Elizabeth Clearwater of Santa Fe, N.M.

Elizabeth Clearwater

One time, when I felt overwhelmed by starting to design a customized writing workshop for investment analysts, Elizabeth suggested I work through the process that I describe below.

1.     Write down your intentions for your audience.

In other words, what do you want your audience to take away from your presentation?

For example, I wanted them to

• Feel that I appreciate and respect their time constraints, the need to use jargon to communicate with fellow professionals, their market expertise, and lack of writing training.
• Receive useful before-and-after examples to show what they could do better

2.      Write down your intentions for yourself.

Here’s part of what I wanted:

• To feel that my knowledge is helpful and respected
• To draw out from the students the reasons why it’s important to write more clearly and concisely

After I wrote this out, it was easy for me to create an outline for my presentation. If you try this, I hope you also find it helpful.

If you’re in Santa Fe, N.M., you can see the power of intention in action because my friend Elizabeth uses this process to prepare for her Ceremonial Song Circles.

Edited October 2, 2011

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

A video that only shows you speaking about a financial topic can get boring. This is why I suggest you add some visual elements.

One way to boost your visual appeal to use a whiteboard, as Paddy Hirsch. I discovered his video through a tweet by Cathy Curtis of Curtis Financial. Hirsch is senior editor for the Marketplace radio show. He blogs at The Whiteboard Blog.

Here’s the link:

Fiscal and Monetary Policy from Marketplace on Vimeo.

If you try a whiteboard video, remember to

1. Use a microphone that will record you even when you’re facing away from the camera
2. Face the camera as often as possible
3. Add diagrams or drawings to enliven your whiteboard notes–Love that drawing of Ben Bernanke!

If you’ve ever tried a whiteboard video, I’d like to learn about your experience.

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

I like this plain English ad from Northern Trust, which I found in The Wall Street Journal on August 23, 2011, on p. B1.

What about you? What about this ad appeals to you?

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.

It’s time for a reader challenge. How would YOU rewrite the sentence below to make it more compelling and yet stay within compliance guidelines?

Portfolio are managed using the latest risk management techniques.

I’m looking forward to reading your suggestions!

_______________________________________________________________
Need to write better? Register for my next class on “How to Write Blog Posts People Will Read: A 5-Week Writing Class for Financial Advisors” starting May 16. You won’t get another chance to take this class until 2013.

Receive a free 32-page e-book with client communications tips when you sign up for my free monthly newsletter.